Unopened products
Unopened, unused products in their original condition and packaging may be eligible for return. Contact support before sending any product back so eligibility and return instructions can be reviewed.
Opened products
Opened products are not eligible for return or refund unless Evolve Amino determines that a separate issue, such as an incorrect shipment, applies.
Damaged or incorrect orders
If you receive an item that is damaged in transit or does not match the item ordered, contact evolveamino@proton.me promptly. We may request photographs or other order information before arranging a replacement or refund.
Return authorization
Do not send a return without contacting support first. Return destinations and instructions will be provided after the request is reviewed.
Future updates
Specific return windows, return-shipping responsibility, and any restocking terms will be finalized before online checkout is enabled. The policy displayed at the time of purchase will govern that order.